Our experienced staff brings years of expertise in the puppy shipping industry and will ensure your shipping experience is as smooth and pleasant as possible.
We ship our puppies with most major airlines that feature pressurized cabins and climate control systems. Puppies travel in a special compartment designed for pets, ensuring their safety and comfort during the journey. From start to finish, we are committed to providing extraordinary customer service, explaining every detail thoroughly, and sharing full flight and tracking information so you can stay connected to your puppy throughout the process.
HOW DO WE SHIP OUR PUPPIES?
• Our veterinarian performs a complete health exam on your puppy, including a fecal test to ensure the puppy is free from worms or parasites. (We only work with airlines that implement a Pet Safety Program.)
• Once we receive the reservation deposit, we will book the delivery (flight) and email you the full itinerary, including flight times, schedules, tracking AWB, and pick-up details.
• On the day of your puppy’s journey, the delivery agency will pick up your puppy from our facility and prepare them for transport to the airport. After all paperwork is completed and the puppy is checked in, you will receive an email and phone call with full flight details.
• During the flight, we’ll keep you updated step-by-step on your puppy’s progress until they arrive safely at your doorstep.
• You will also receive a tracking number to monitor your puppy’s flight through the delivery agency’s website.
Our puppies are usually shipped early in the morning, with delivery later the same day or the following morning, depending on the flight schedule.
Important Note: When you purchase a puppy from our website, you must take the puppy to a licensed veterinarian within the first 7 days to confirm their health. Failure to do so will void our refund policy.
HOW LONG WILL IT BE BEFORE I RECEIVE MY PUPPY?
If the puppy is at least 8 weeks old and has the required medical documents for shipment, we typically deliver within 6-8 hours on the same day or the following morning.
Please note: We require at least 2 hours to purchase an airline ticket. This allows us to secure the best airfare for you, so we appreciate your patience as we work to get your puppy to you as quickly as possible.
HOW DO WE DELIVER OUR PUPPIES IN THE SUMMER?
During the summer months, when there is a heat embargo for shipping pets, the only way to deliver your puppy is via in-cabin transport. One of our staff members will personally fly with your puppy in a soft crate that fits under the airplane seat and deliver them to the closest airport near you.
MORE DETAILS:
• Your puppy will arrive in a brand-new, airline-approved kennel with absorbent bedding and a food and water dish.
• All puppies are flown in the pet-friendly section of the aircraft, a temperature-controlled and safe environment.
Note: Any additional kenneling fees due to flight cancellations will be the responsibility of the individual receiving the puppy.
Every puppy shipped through us is handled with the utmost professional care and precision, ensuring a safe and smooth journey to their new home.